Frequenty Asked Questions

1. You claim to offer a lower price than the competition. How do you accomplish this and still provide great service?
   
   Here at TIGER, extended server support is our core business. We focus on the stocking, distribution, and streamlined shipping of nothing but server hardware. You benefit from our extensive expertise. In addition, you are working with a server technical support expert every time you call.


2. My servers are covered with an existing manufacturer’s on-site warranty. What can you do for me now?
   
   Because today’s standard warranty is so slow we offer custom solutions like our 24x7 same day parts and engineer on-site offering. We provide service for your existing manufacturer’s warranty and service for your out of warranty servers.


3. What Information do you need from me to setup a contract?
   
   All we will need a list of your inventory and locations. This should include the serial numbers, product or model numbers and/or service tag number. You can do this on-line with our "Getting Started" page. Also, we will gladly conduct an on-site inventory for you. We send you a quote for your review usually within a few days. We can be ready to go in 2 weeks!


4. Do you have flexible payment terms?
   
   Yes. We offer quarterly or annual contracts. We can also co-term your coverage to start when you want. One server or 150 servers we pro-rate the coverage for you and move credit when a server is de-commissioned.


5. My servers are located all over the U.S., can you cover them all with one contract?
   
   Yes, we cover the entire U.S. and offer custom solutions for your international locations too.


6. How long are your contracts?
   
   12 months is the standard term. At 11 months we work with you to decide which servers will be retired and how many servers will be added.


7. How quickly can you setup a contract?
   
   In most cases less than 2 weeks.


8. Can you give us references?
   
   Absolutely! We can provide references from customers that have been using our services for over 12 years.


9. I am not that experienced in diagnosing hardware problems. How can you help me?
   
   We can conduct most of the troubleshooting over the phone or we will send an engineer on-site to troubleshoot the problem. Our goal is to help you as quickly as possible. We have engineers available in 48 states that are ready to help.


10. You say that a single point of contact is important. Can you compare your service to a manufacturers extended warranty?
    
    With today's manufacturer looking to cut costs, most of the support staff has been outsourced to another country. Take this fact, the lengthy claim process and you are left another day short in anticipation of whether your parts and support will arrive or not.
    
    When you call or email TIGER you have one contact person from beginning to end. You can speak to this contact regularly and we keep you updated every step of the way. Our parts are hand delivered rather than shipped so your part arrives the same day, we give you an ETA.If an engineer is required on site we coordinate the entire process. That’s it, so simple, so TIGER.